Understanding the Partnership
Until now, brokers have been at a disadvantage to large lenders who have access to enterprise-grade and best-of-breed technology platforms, and they are on the hook for a borrower experience that is often controlled by their wholesale lenders.
Together, we can bridge this gap so mortgage brokers can deliver on their promise to provide the best borrower experience.
Understanding the Partnership
BrokersUnited is a consortium of technology and data designed to amplify the voice of the customer for a better borrower experience.
Win with technology
BrokersUnited offers every broker free access to Experience.com’s (formerly SocialSurvey) review platform, while delivering customer experience benchmarks to participating lenders. As we grow, we will add additional enterprise-level technology to our consortium, thus establishing a powerful resource for brokers.
Win with data
Customer survey data is analyzed to provide lenders with benchmarks and recommendations to improve the borrower experience. Through transparency and accountability, lenders can make improvements to establish a consistently better borrower experience.
Understanding the Partnership
Brokers who join will get a searchable profile page, listing in our broker search directory, as well as Experience.com’s (formerly SocialSurvey) reviews platform. When you close a loan with one of the participating lenders your borrower will automatically be sent a personalized survey from you. Upon completion of the survey Experience.com will help you generate additional reviews on your favorite platforms (Zillow, Google, Facebook, etc.) to win in your local market.
BrokersUnited is a collaboration where decisions are made for the community by the community, not a partnership controlled by a single party. An advisory team of Lender and Broker partners represents the best interests of all members.
“BrokersUnited offers a massive opportunity for broker partners to reach all of their customers in a powerful way. The objective of this collaboration is supporting the growth of the broker channel through optimization of customer experience, marketing of their business, and collaborating with lenders to develop solutions from the insights gained. Caliber Home Loans is proud to be an inaugural member of the platform!”
Dave Schroeder, EVP of Wholesale Lending, Caliber Home Loans
BU SIGNUP
FOR BROKERS
FOR LENDERS
PRESS RELEASE
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* For eligibility and participation, we adhere to the definition found here. BrokersUnited has the sole discretion to prohibit participation by employees of banks, credit unions, and independent mortgage bankers who do the majority of their business as a mortgage lenders.
